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Spoke to 2 10, "Nope. We are not doing that. We have ordered another part," still no word on when that part is arriving or when the repairman will be back. Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints.

Posted March, 2011 by Admin

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I could have bought a new washer THAT DAY. But it's too late. Now we're stuck waiting for this process to be completed. The realtor bought the first year with Home Warranty of America and we were happy with them so we continued. We would rather be faced with service calls rather than thousands of dollars in air conditioner or something like that. Signing up was simple. We have already submitted several claims and we usually do it online. My husband usually does it because it's nice when he will and I don't have to deal with all that. Then he usually gets a call and then we get another call from a service person. It usually goes along very smoothly. We're in Middleton, Tennessee and everybody who comes is friendly and talkative.

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Home warranties exist to repair or replace old worn out systems that have been properly cared for by the homeowner.

I waited and AHS refused to discuss policy coverage on the repair since I wasn't the contractor.

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Posted February, 2011 by Admin

Filed under Uncategorized | Edit | (1) Comments